{"id":3842,"date":"2023-02-14T09:02:53","date_gmt":"2023-02-14T09:02:53","guid":{"rendered":"http:\/\/www.donatonigroup.com\/assistenza-da-remoto\/"},"modified":"2023-12-05T15:31:13","modified_gmt":"2023-12-05T15:31:13","slug":"contact-channels","status":"publish","type":"page","link":"https:\/\/www.donatonigroup.com\/en\/contact-channels\/","title":{"rendered":"Contact channels"},"content":{"rendered":"

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Contact channels<\/h1>\n

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We offer you a wide range of channels to contact Donatoni whenever you need something specific.<\/span><\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” module_class=”page-menu” _builder_version=”4.19.5″ _module_preset=”default” background_color=”#082161″ height=”80px” height_tablet=”” height_phone=”” height_last_edited=”on|desktop” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” custom_padding_tablet=”0px||5%||false|false” custom_padding_phone=”0px||5%||false|false” custom_css_main_element=”display:flex;||align-items:center;” global_colors_info=”{}”][et_pb_row column_structure=”1_5,3_5,1_5″ use_custom_gutter=”on” gutter_width=”2″ make_equal=”on” _builder_version=”4.19.5″ _module_preset=”default” width=”85%” width_tablet=”85%” width_phone=”85%” width_last_edited=”off|tablet” max_width=”85%” custom_margin=”0px||0px||true|false” custom_padding=”0px||0px||true|false” custom_css_main_element=”align-items:center;” global_colors_info=”{}” gutter_width__hover_enabled=”off|desktop”][et_pb_column type=”1_5″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” header_font=”Sora|800|||||||” header_text_color=”#ffffff” header_font_size=”24px” custom_margin=”||||true|false” custom_padding=”||||false|false” header_text_align_tablet=”center” header_text_align_phone=”center” header_text_align_last_edited=”on|tablet” header_font_size_tablet=”50px” header_font_size_phone=”40px” header_font_size_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Service<\/h1>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”page-submenu” _builder_version=”4.19.5″ _module_preset=”default” text_font=”Noto Sans Bold||||||||” text_text_color=”#ffffff” link_font=”Noto Sans Bold||||||||” link_text_color=”#ffffff” text_orientation=”center” custom_padding=”||||false|false” global_colors_info=”{}”]Telephone and email support <\/a> Online support <\/a> App Service<\/a> QR Code<\/a> D-Portal<\/a>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIzOTkifX0=@” button_text=”Contact us” button_alignment=”right” button_alignment_tablet=”center” button_alignment_phone=”center” button_alignment_last_edited=”on|tablet” _builder_version=”4.19.5″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#082161″ button_bg_color=”#5BFACA” button_border_width=”0px” button_border_color=”RGBA(255,255,255,0)” button_border_radius=”50px” button_font=”Sora|800|||||||” button_use_icon=”off” custom_margin=”||||false|false” custom_padding=”||||false|false” global_colors_info=”{}” button_text_color__hover_enabled=”off|desktop” button_text_color__hover=”#5BFACA” button_bg_color__hover_enabled=”off|desktop” button_bg_color__hover=”#082161″ button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” module_id=”telephone” _builder_version=”4.19.5″ _module_preset=”default” background_color=”#f3f3f3″ custom_padding=”||5%||false|false” custom_padding_tablet=”0px||3%||false|false” custom_padding_phone=”0px||3%||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.22.1″ _module_preset=”default” width=”100%” width_tablet=”90%” width_phone=”90%” width_last_edited=”on|phone” max_width=”1400px” max_width_tablet=”75%” max_width_phone=”80%” max_width_last_edited=”off|tablet” custom_margin=”||||false|false” custom_padding=”||||false|false” custom_css_main_element=”align-items:flex-end;” global_colors_info=”{}” gutter_width__hover_enabled=”off|desktop”][et_pb_column type=”1_2″ _builder_version=”4.19.5″ _module_preset=”default” custom_padding=”|5%|||false|false” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” header_2_font=”Sora|800|||||||” header_2_font_size=”40px” header_2_line_height=”45px” custom_margin=”|25%|||false|false” custom_margin_tablet=”|0%|||false|false” custom_margin_phone=”|0%|||false|false” custom_margin_last_edited=”on|tablet” header_2_font_size_tablet=”40px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” header_2_line_height_tablet=”2em” header_2_line_height_phone=”1.7em” header_2_line_height_last_edited=”off|desktop” global_colors_info=”{}”]<\/p>\n

Telephone and email support<\/h2>\n

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Our telephone support department is ready to help you with anything concerning machine functionality. Any request we receive generates a ticket, which we use to keep track of and manage your request in the best way possible and in just one day.<\/span><\/p>\n

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Should you need help outside the specified working hours, we have set up an automatic answering system which generates a ticket; all you have to do is leave a voice message (24\/7 service).<\/span><\/p>\n

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Check times by time zone<\/p>\n

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Telephone support<\/strong> is operational Monday through Friday, from 7.30 am to 6.30 pm, and on Saturday, from 8.00 am to 12.00 am (UTC +1 CET – Central European Time).<\/p>\n


Tel +39 045 6862899<\/strong>
<\/a><\/p>\n

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Donatoni After-Sales Service is also available via email<\/strong> at the following addresses.<\/p>\n

<\/strong><\/p>\n

Service<\/strong>
assistenza@donatonimacchine.eu \/<\/a> service@donatonimacchine.eu<\/a><\/strong><\/p>\n

<\/strong><\/p>\n

Spare parts<\/strong>
ricambi@donatonimacchine.eu \/<\/a> parts@donatonimacchine.eu<\/a><\/strong><\/p>\n

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Online support<\/h2>\n

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Online support allows our technicians to find a quick, effective solution to any malfunction, which can be diagnosed and corrected remotely in real time.<\/p>\n

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What is online support?<\/p>\n

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Online support is conceived for accurate identification of potential problems in order to find a solution in the shortest time possible. This helps reduce the machine downtimes and, consequently, the resulting costs. <\/strong><\/p>\n

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When handling requests for machine and software assistance, our technicians access your devices remotely, no matter whether installed on the machine or in an office.<\/span><\/p>\n

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Spare parts are delivered to solve mechanical criticalities and, where needed, one of our technicians visits the factory to provide on-site support.<\/p>\n

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What are the benefits?<\/h3>\n

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Direct detection of potential malfunctions on the machine<\/strong><\/p>\n

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Clear and accurate information on how to solve each and every problem<\/strong><\/p>\n

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Real-time bug resolution<\/strong><\/p>\n

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Reduced machine downtimes<\/strong><\/p>\n

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Contained costs<\/strong><\/p>\n

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Quick connection via network<\/strong><\/p>\n

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Donatoni
Service App<\/span><\/h2>\n

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Real-time support is further enhanced by augmented reality which helps us understand the condition of machinery in the live context, thanks to photographs and videos we receive directly from customers. With this approach, customers can share problems with our technicians and receive step-by-step guidance to solve them. <\/span><\/p>\n

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After downloading the App onto your smartphone<\/span> and\/or tablet<\/span>, you will be able to use your device to report your problem to our technicians who, in turn, will directly assist you in performing maintenance<\/span>. Exactly as if they were there by your side.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”http:\/\/www.donatonigroup.com\/wp-content\/uploads\/2023\/05\/acty-donatoni-service-1.jpg” title_text=”acty donatoni service” force_fullwidth=”on” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.22.1″ _module_preset=”default” width=”85%” width_tablet=”85%” width_phone=”90%” width_last_edited=”on|phone” max_width=”85%” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” text_font=”Sora|800|||||||” text_text_color=”#ffffff” text_font_size=”20px” text_line_height=”45px” custom_margin=”||5%||false|false” global_colors_info=”{}”]<\/p>\n

Troubleshooting instructions<\/p>\n

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Take a photo of the area you need support for.<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Solve the problem” icon_placement=”left” content_max_width=”100%” module_class=”number-image two” _builder_version=”4.19.5″ _module_preset=”default” header_font=”Noto Sans Bold||||||||” header_text_color=”#ffffff” header_font_size=”16px” header_line_height=”24px” body_font=”Noto Sans Regular||||||||” body_text_color=”#D7D7D7″ body_line_height=”24px” width=”100%” max_width=”100%” custom_margin=”40px||||false|false” custom_padding_tablet=”||10%||false|false” custom_padding_phone=”||10%||false|false” custom_padding_last_edited=”off|desktop” global_colors_info=”{}”]<\/p>\n

Install a spare part following the instructions given by our technicians in real time.<\/p>\n

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What are the benefits?<\/h3>\n

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Clear and straightforward communication, without language barriers<\/strong><\/p>\n

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Easy and effective understanding of the problem<\/strong><\/p>\n

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Instructions, images and videos received in real time<\/strong><\/p>\n

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Problem solution in just a few steps<\/strong><\/p>\n

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QR Code<\/h3>\n

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Each Donatoni machine is equipped with a QR code. Frame the QR code using the smartphone camera to access a live chat with our technicians.<\/p>\n

The QR code also gives access to a whole set of documents that offer a more comprehensive overview on your machine.<\/p>\n

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D-Portal<\/h3>\n

 <\/p>\n

The D-Portal platform helps customers perform routine maintenance in an easy and clear manner. It is the repository of the full documentation pertaining to Donatoni machines and lists the channels available to get in contact with our After-Sales Service department.<\/p>\n

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Contact channelsWe offer you a wide range of channels to contact Donatoni whenever you need something specific.ServiceTelephone and email support Online support App Service QR Code D-PortalTelephone and email supportOur telephone support department is ready to help you with anything concerning machine functionality. Any request we receive generates a ticket, which we use to keep […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-3842","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nRemote Assistance | Donatoni Group<\/title>\n<meta name=\"description\" content=\"Get support with Donatoni Group's remote assistance. 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