{"id":9772,"date":"2023-02-14T09:02:53","date_gmt":"2023-02-14T09:02:53","guid":{"rendered":"http:\/\/www.donatonigroup.com\/assistenza-da-remoto\/"},"modified":"2024-03-14T15:37:09","modified_gmt":"2024-03-14T15:37:09","slug":"asistencia-remota","status":"publish","type":"page","link":"https:\/\/www.donatonigroup.com\/es\/asistencia-remota\/","title":{"rendered":"Asistencia remota"},"content":{"rendered":"

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Asistencia<\/h1>\n

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Te ofrecemos una amplia elecci\u00f3n de canales para ponerte en contacto con Donatoni cada vez que tengas una necesidad espec\u00edfica.<\/span><\/p>\n

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Asistencia<\/h1>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb3_5″ _builder_version=\u00bb4.19.5″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text module_class=\u00bbpage-submenu\u00bb _builder_version=\u00bb4.19.5″ _module_preset=\u00bbdefault\u00bb text_font=\u00bbNoto Sans Bold||||||||\u00bb text_text_color=\u00bb#ffffff\u00bb link_font=\u00bbNoto Sans Bold||||||||\u00bb link_text_color=\u00bb#ffffff\u00bb text_orientation=\u00bbcenter\u00bb custom_padding=\u00bb||||false|false\u00bb global_colors_info=\u00bb{}\u00bb]Telef\u00f3nica y correo electr\u00f3nico<\/a> En l\u00ednea<\/a> App Service<\/a> QR Code<\/a> D-Portal<\/a>[\/et_pb_text][\/et_pb_column][et_pb_column type=\u00bb1_5″ _builder_version=\u00bb4.19.5″ _module_preset=\u00bbdefault\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_button button_url=\u00bb@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIzOTkifX0=@\u00bb button_text=\u00bbCont\u00e1ctenos\u00bb button_alignment=\u00bbright\u00bb button_alignment_tablet=\u00bbcenter\u00bb button_alignment_phone=\u00bbcenter\u00bb button_alignment_last_edited=\u00bbon|tablet\u00bb _builder_version=\u00bb4.19.5″ _dynamic_attributes=\u00bbbutton_url\u00bb _module_preset=\u00bbdefault\u00bb custom_button=\u00bbon\u00bb button_text_size=\u00bb16px\u00bb button_text_color=\u00bb#082161″ button_bg_color=\u00bb#5BFACA\u00bb button_border_width=\u00bb0px\u00bb button_border_color=\u00bbRGBA(255,255,255,0)\u00bb button_border_radius=\u00bb50px\u00bb button_font=\u00bbSora|800|||||||\u00bb button_use_icon=\u00bboff\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb||||false|false\u00bb global_colors_info=\u00bb{}\u00bb button_text_color__hover_enabled=\u00bboff|desktop\u00bb button_text_color__hover=\u00bb#5BFACA\u00bb button_bg_color__hover_enabled=\u00bboff|desktop\u00bb button_bg_color__hover=\u00bb#082161″ button_bg_enable_color__hover=\u00bbon\u00bb][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ custom_padding_last_edited=\u00bbon|desktop\u00bb module_id=\u00bbtelefonica\u00bb _builder_version=\u00bb4.19.5″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f3f3f3″ custom_padding=\u00bb||5%||false|false\u00bb custom_padding_tablet=\u00bb0px||3%||false|false\u00bb custom_padding_phone=\u00bb0px||3%||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row column_structure=\u00bb1_2,1_2″ use_custom_gutter=\u00bbon\u00bb gutter_width=\u00bb2″ _builder_version=\u00bb4.19.5″ _module_preset=\u00bbdefault\u00bb width=\u00bb100%\u00bb width_tablet=\u00bb90%\u00bb width_phone=\u00bb90%\u00bb width_last_edited=\u00bbon|phone\u00bb max_width=\u00bb1400px\u00bb max_width_tablet=\u00bb75%\u00bb max_width_phone=\u00bb80%\u00bb max_width_last_edited=\u00bboff|tablet\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb||||false|false\u00bb custom_css_main_element=\u00bbalign-items:flex-end;\u00bb global_colors_info=\u00bb{}\u00bb gutter_width__hover_enabled=\u00bboff|desktop\u00bb][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.19.5″ _module_preset=\u00bbdefault\u00bb custom_padding=\u00bb|5%|||false|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.19.5″ _module_preset=\u00bbdefault\u00bb header_2_font=\u00bbSora|800|||||||\u00bb header_2_font_size=\u00bb40px\u00bb header_2_line_height=\u00bb45px\u00bb custom_margin=\u00bb|25%|||false|false\u00bb custom_margin_tablet=\u00bb|0%|||false|false\u00bb custom_margin_phone=\u00bb|0%|||false|false\u00bb custom_margin_last_edited=\u00bbon|tablet\u00bb header_2_font_size_tablet=\u00bb40px\u00bb header_2_font_size_phone=\u00bb30px\u00bb header_2_font_size_last_edited=\u00bbon|phone\u00bb header_2_line_height_tablet=\u00bb2em\u00bb header_2_line_height_phone=\u00bb1.7em\u00bb header_2_line_height_last_edited=\u00bboff|desktop\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Asistencia telef\u00f3nica y por correo electr\u00f3nico<\/h2>\n

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Nuestra divisi\u00f3n de asistencia telef\u00f3nica se encuentra a disposici\u00f3n para apoyar al cliente en todo lo que se refiere al funcionamiento de su m\u00e1quina. Cada pedido se transforma en un ticket que nos permite seguirlo y administrarlo de la mejor forma durante el d\u00eda.<\/span><\/p>\n

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Para los posibles pedidos fuera de los horarios indicados est\u00e1 disponible un sistema de respuesta autom\u00e1tica, que permite crear un ticket enviando sencillamente un mensaje de voz a la contestadora telef\u00f3nica (servicio disponible las 24 horas del d\u00eda, siete d\u00edas cada semana).<\/span><\/p>\n

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Controla los horarios en funci\u00f3n de tu zona horaria.<\/p>\n

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La asistencia telef\u00f3nica<\/strong> est\u00e1 disponible desde lunes a viernes, desde las 7.30 hasta las 18.30, y los s\u00e1bados desde las 8.00 hasta las 12.00 (UTC + 1 CET – Central European Time).<\/p>\n


Tel\u00e9fono +39 \u2013 045 6862899<\/strong>
<\/a><\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=\u00bbon\u00bb font_icon=\u00bb||divi||400″ icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb24px\u00bb content_max_width=\u00bb90%\u00bb _builder_version=\u00bb4.19.5″ _module_preset=\u00bbdefault\u00bb body_font=\u00bbNoto Sans Regular||||||||\u00bb body_text_color=\u00bb#082161″ background_color=\u00bb#ffffff\u00bb image_icon_custom_margin=\u00bb||||false|false\u00bb image_icon_custom_padding=\u00bb||||false|false\u00bb width=\u00bb100%\u00bb max_width=\u00bb100%\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb5%||5%||true|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

La asistencia Donatoni se encuentra a disposici\u00f3n del cliente incluso por correo electr\u00f3nico<\/strong>, a las direcciones siguientes:<\/p>\n

<\/strong><\/p>\n

Para la asistencia<\/strong>
assistenza@donatonimacchine.eu \/<\/a> service@donatonimacchine.eu<\/a><\/strong><\/p>\n

<\/strong><\/p>\n

Para los repuestos:<\/strong>
ricambi@donatonimacchine.eu \/<\/a> parts@donatonimacchine.eu<\/a><\/strong><\/p>\n

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Asistencia en l\u00ednea<\/h2>\n

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La asistencia en remoto permite a nuestros t\u00e9cnicos intervenir – en remoto y en tiempo real, para diagnosticar cualquier inconveniente y solucionarlo lo m\u00e1s pronto, encontrando la soluci\u00f3n m\u00e1s r\u00e1pida y efectiva.<\/p>\n

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Qu\u00e9 prev\u00e9<\/p>\n

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La asistencia en l\u00ednea se ha pensado para identificar con precisi\u00f3n los posibles problemas y encontrar una soluci\u00f3n lo m\u00e1s pronto posible. Eso permite una reducci\u00f3n de los tiempos de parada de la m\u00e1quina y una reducci\u00f3n consiguiente de los costes. <\/strong><\/p>\n

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Nuestros t\u00e9cnicos administran los pedidos de asistencia para las m\u00e1quinas y los softwares accediendo en remoto a los dispositivos del cliente, tanto en la m\u00e1quina como en la oficina.<\/span><\/p>\n

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Las condiciones cr\u00edticas de tipo mec\u00e1nico se solucionan mediante el env\u00edo de repuestos, con la posible asistencia en el lugar de uno de nuestros t\u00e9cnicos.<\/p>\n

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\u00bfCu\u00e1les son las ventajas?<\/h3>\n

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Detecci\u00f3n directa de los posibles malfuncionamientos de la m\u00e1quina<\/strong><\/p>\n

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Indicaciones claras y precisas sobre la resoluci\u00f3n de cada problema<\/strong><\/p>\n

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Resoluci\u00f3n de bugs en tiempo real<\/strong><\/p>\n

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Reducci\u00f3n de los tiempos de parada de la m\u00e1quina<\/strong><\/p>\n

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Reducci\u00f3n de los costes<\/strong><\/p>\n

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Conexi\u00f3n r\u00e1pida mediante la red<\/strong><\/p>\n

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App Service<\/span>
Donatoni<\/h2>\n

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La asistencia en tiempo real encuentra un soporte ulterior en la realidad aumentada, con la cual podemos conocer en directo el estado de las m\u00e1quinas, con fotos y v\u00eddeos enviados directamente por los clientes. Eso permite compartir con los t\u00e9cnicos los posibles problemas y ser guiados paso a paso en su soluci\u00f3n. <\/span><\/p>\n

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Con la app para tel\u00e9fono m\u00f3vil<\/span> y tableta<\/span> ser\u00e1 suficiente utilizar tu dispositivo para indicar a nuestros t\u00e9cnicos cu\u00e1l es el problema y hacerte guiar directamente por ellos en el mantenimiento.<\/span> Como si estuvieran ah\u00ed contigo.<\/p>\n

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Instrucciones para la resoluci\u00f3n<\/p>\n

[\/et_pb_text][et_pb_blurb title=\u00bbSaca una foto\u00bb icon_placement=\u00bbleft\u00bb content_max_width=\u00bb100%\u00bb module_class=\u00bbnumber-image one\u00bb _builder_version=\u00bb4.19.5″ _module_preset=\u00bbdefault\u00bb header_font=\u00bbNoto Sans Bold||||||||\u00bb header_text_color=\u00bb#ffffff\u00bb header_font_size=\u00bb16px\u00bb header_line_height=\u00bb24px\u00bb body_font=\u00bbNoto Sans Regular||||||||\u00bb body_text_color=\u00bb#D7D7D7″ body_line_height=\u00bb24px\u00bb width=\u00bb100%\u00bb max_width=\u00bb100%\u00bb custom_padding=\u00bb||||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Sacar una foto del \u00e1rea para la cual se pide asistencia<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=\u00bbSoluciona el problema\u00bb icon_placement=\u00bbleft\u00bb content_max_width=\u00bb100%\u00bb module_class=\u00bbnumber-image two\u00bb _builder_version=\u00bb4.19.5″ _module_preset=\u00bbdefault\u00bb header_font=\u00bbNoto Sans Bold||||||||\u00bb header_text_color=\u00bb#ffffff\u00bb header_font_size=\u00bb16px\u00bb header_line_height=\u00bb24px\u00bb body_font=\u00bbNoto Sans Regular||||||||\u00bb body_text_color=\u00bb#D7D7D7″ body_line_height=\u00bb24px\u00bb width=\u00bb100%\u00bb max_width=\u00bb100%\u00bb custom_margin=\u00bb40px||||false|false\u00bb custom_padding_tablet=\u00bb||10%||false|false\u00bb custom_padding_phone=\u00bb||10%||false|false\u00bb custom_padding_last_edited=\u00bboff|desktop\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Instalar un repuesto con las indicaciones de nuestros t\u00e9cnicos en tiempo real<\/p>\n

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\u00bfCu\u00e1les son las ventajas?<\/h3>\n

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Comunicaci\u00f3n clara y directa sin barreras ling\u00fc\u00edsticas<\/strong><\/p>\n

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Comprensi\u00f3n sencilla y efectiva del posible problema<\/strong><\/p>\n

[\/et_pb_text][et_pb_divider color=\u00bb#314476″ divider_position=\u00bbcenter\u00bb _builder_version=\u00bb4.19.5″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||1%||false|false\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_divider][et_pb_text module_class=\u00bbnumber\u00bb _builder_version=\u00bb4.19.5″ _module_preset=\u00bbdefault\u00bb text_font=\u00bbNoto Sans Regular||||||||\u00bb text_text_color=\u00bb#ffffff\u00bb text_font_size=\u00bb18px\u00bb text_line_height=\u00bb30px\u00bb custom_margin=\u00bb||1%||false|false\u00bb custom_css_before=\u00bbcontent: ’03’;||color: rgba(255,255,255,0.7);\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Recepci\u00f3n de instrucciones, im\u00e1genes y v\u00eddeos en tiempo real<\/strong><\/p>\n

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Resoluci\u00f3n del problema en pocos pasos sencillos<\/strong><\/p>\n

[\/et_pb_text][et_pb_divider color=\u00bb#314476″ divider_position=\u00bbcenter\u00bb _builder_version=\u00bb4.19.5″ _module_preset=\u00bbdefault\u00bb custom_margin=\u00bb||1%||false|false\u00bb global_colors_info=\u00bb{}\u00bb][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=\u00bb1″ custom_padding_last_edited=\u00bbon|desktop\u00bb _builder_version=\u00bb4.19.5″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#f3f3f3″ custom_padding=\u00bb5%||5%||true|false\u00bb custom_padding_tablet=\u00bb5%||5%||true|false\u00bb custom_padding_phone=\u00bb5%||5%||true|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_row column_structure=\u00bb1_2,1_2″ use_custom_gutter=\u00bbon\u00bb gutter_width=\u00bb1″ make_equal=\u00bbon\u00bb admin_label=\u00bbqrcode\u00bb module_id=\u00bbqrcode\u00bb _builder_version=\u00bb4.22.1″ _module_preset=\u00bbdefault\u00bb background_color=\u00bb#ffffff\u00bb width=\u00bb100%\u00bb max_width=\u00bb85%\u00bb max_width_tablet=\u00bb80%\u00bb max_width_phone=\u00bb80%\u00bb max_width_last_edited=\u00bboff|desktop\u00bb min_height=\u00bb500px\u00bb custom_margin=\u00bb||3%||false|false\u00bb custom_padding=\u00bb0%||0%||true|false\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_column type=\u00bb1_2″ _builder_version=\u00bb4.22.1″ _module_preset=\u00bbdefault\u00bb background_color=\u00bbRGBA(255,255,255,0)\u00bb background_image=\u00bbhttp:\/\/www.donatonigroup.com\/wp-content\/uploads\/2023\/03\/Combined-Shape.png\u00bb background_size=\u00bbinitial\u00bb background_position=\u00bbbottom_right\u00bb background_vertical_offset=\u00bb20%\u00bb custom_padding=\u00bb5%|5%|5%|5%|true|true\u00bb custom_padding_tablet=\u00bb5%|10%|3%|10%|false|true\u00bb custom_padding_phone=\u00bb5%|10%|3%|10%|false|true\u00bb custom_padding_last_edited=\u00bboff|desktop\u00bb global_colors_info=\u00bb{}\u00bb][et_pb_text _builder_version=\u00bb4.19.5″ _module_preset=\u00bbdefault\u00bb header_3_font=\u00bbSora|800|||||||\u00bb header_3_font_size=\u00bb30px\u00bb header_3_line_height=\u00bb35px\u00bb custom_margin=\u00bb||||false|false\u00bb custom_padding=\u00bb||||false|false\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

C\u00f3digo QR<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=\u00bb4.19.5″ _module_preset=\u00bbdefault\u00bb text_font=\u00bbNoto Sans Regular||||||||\u00bb text_text_color=\u00bb#3f4141″ text_line_height=\u00bb24px\u00bb custom_padding=\u00bb5%||||false|false\u00bb custom_padding_tablet=\u00bb5%||5%||false|false\u00bb custom_padding_phone=\u00bb5%||5%||false|false\u00bb custom_padding_last_edited=\u00bbon|tablet\u00bb global_colors_info=\u00bb{}\u00bb]<\/p>\n

Cada m\u00e1quina Donatoni posee un c\u00f3digo QR: enfoc\u00e1ndolo con la c\u00e1mara del tel\u00e9fono m\u00f3vil es posible acceder a un chat directo con nuestros t\u00e9cnicos.<\/p>\n

Sin embargo, el c\u00f3digo QR tambi\u00e9n permite el acceso a una serie completa de documentos, que pueden dar un cuadro informativo completo sobre la m\u00e1quina.<\/p>\n

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D-Portal<\/h3>\n

 <\/p>\n

La plataforma D-Portal permite al cliente realizar el mantenimiento ordinario de forma sencilla y clara, funciona como repositorio de toda la documentaci\u00f3n de la m\u00e1quina Donatoni y contiene todos los canales directos para poderse poner en contacto directo con nuestra Asistencia.<\/p>\n

[\/et_pb_text][et_pb_blurb url_new_window=\u00bbon\u00bb image_icon_background_color=\u00bb#082161″ image=\u00bbhttp:\/\/www.donatonigroup.com\/wp-content\/uploads\/2023\/02\/freccia-4.png\u00bb icon_placement=\u00bbleft\u00bb image_icon_width=\u00bb32px\u00bb content_max_width=\u00bb100%\u00bb _builder_version=\u00bb4.19.5″ _module_preset=\u00bbdefault\u00bb header_text_align=\u00bbleft\u00bb header_text_color=\u00bb#5BFACA\u00bb body_font=\u00bbNoto Sans Bold||||||||\u00bb body_text_align=\u00bbleft\u00bb body_text_color=\u00bb#082161″ body_line_height=\u00bb32px\u00bb image_icon_custom_margin=\u00bb||||false|false\u00bb image_icon_custom_padding=\u00bb5px|5px|5px|5px|true|true\u00bb position_origin_a=\u00bbbottom_left\u00bb horizontal_offset=\u00bb7%\u00bb width=\u00bb100%\u00bb module_alignment=\u00bbleft\u00bb custom_margin=\u00bb||||false|false\u00bb custom_margin_tablet=\u00bb||||false|false\u00bb custom_margin_phone=\u00bb||||false|false\u00bb custom_margin_last_edited=\u00bboff|desktop\u00bb custom_padding=\u00bb||||false|false\u00bb custom_padding_tablet=\u00bb10%||5%|0px|false|false\u00bb custom_padding_phone=\u00bb|||0px|false|false\u00bb custom_padding_last_edited=\u00bboff|tablet\u00bb link_option_url=\u00bbhttps:\/\/dportal.donatonimacchine.eu\/\u00bb link_option_url_new_window=\u00bbon\u00bb border_radii_image=\u00bbon|100px|100px|100px|100px\u00bb border_color_all_image=\u00bb#5BFACA\u00bb locked=\u00bboff\u00bb global_colors_info=\u00bb{}\u00bb]Descubre el D-Portal[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

AsistenciaTe ofrecemos una amplia elecci\u00f3n de canales para ponerte en contacto con Donatoni cada vez que tengas una necesidad espec\u00edfica.AsistenciaTelef\u00f3nica y correo electr\u00f3nico En l\u00ednea App Service QR Code D-PortalAsistencia telef\u00f3nica y por correo electr\u00f3nicoNuestra divisi\u00f3n de asistencia telef\u00f3nica se encuentra a disposici\u00f3n para apoyar al cliente en todo lo que se refiere al funcionamiento […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-9772","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nAsistencia remota | Donatoni Group<\/title>\n<meta name=\"description\" content=\"Obt\u00e9n soporte inmediato con la asistencia remota de Donatoni Group. 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