{"id":6026,"date":"2023-02-14T09:02:53","date_gmt":"2023-02-14T09:02:53","guid":{"rendered":"http:\/\/www.donatonigroup.com\/assistenza-da-remoto\/"},"modified":"2024-03-14T15:37:09","modified_gmt":"2024-03-14T15:37:09","slug":"assistencia","status":"publish","type":"page","link":"https:\/\/www.donatonigroup.com\/pt-pt\/assistencia\/","title":{"rendered":"Assist\u00eancia"},"content":{"rendered":"

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Assist\u00eancia<\/h1>\n

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Oferecemos-lhe uma ampla escolha de canais para entrar em contacto com a Donatoni sempre que tiver uma exig\u00eancia espec\u00edfica.<\/span><\/p>\n

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Assist\u00eancia<\/h1>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”3_5″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text module_class=”page-submenu” _builder_version=”4.19.5″ _module_preset=”default” text_font=”Noto Sans Bold||||||||” text_text_color=”#ffffff” link_font=”Noto Sans Bold||||||||” link_text_color=”#ffffff” text_orientation=”center” custom_padding=”||||false|false” global_colors_info=”{}”]Telef\u00f3nica e e-mail <\/a> Online<\/a> App Service<\/a> QR Code<\/a> D-Portal<\/a>[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_5″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoicG9zdF9saW5rX3VybF9wYWdlIiwic2V0dGluZ3MiOnsicG9zdF9pZCI6IjIzOTkifX0=@” button_text=”Contacte-nos” button_alignment=”right” button_alignment_tablet=”center” button_alignment_phone=”center” button_alignment_last_edited=”on|tablet” _builder_version=”4.19.5″ _dynamic_attributes=”button_url” _module_preset=”default” custom_button=”on” button_text_size=”16px” button_text_color=”#082161″ button_bg_color=”#5BFACA” button_border_width=”0px” button_border_color=”RGBA(255,255,255,0)” button_border_radius=”50px” button_font=”Sora|800|||||||” button_use_icon=”off” custom_margin=”||||false|false” custom_padding=”||||false|false” global_colors_info=”{}” button_text_color__hover_enabled=”off|desktop” button_text_color__hover=”#5BFACA” button_bg_color__hover_enabled=”off|desktop” button_bg_color__hover=”#082161″ button_bg_enable_color__hover=”on”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” module_id=”telefonica” _builder_version=”4.19.5″ _module_preset=”default” background_color=”#f3f3f3″ custom_padding=”||5%||false|false” custom_padding_tablet=”0px||3%||false|false” custom_padding_phone=”0px||3%||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”2″ _builder_version=”4.19.5″ _module_preset=”default” width=”100%” width_tablet=”90%” width_phone=”90%” width_last_edited=”on|phone” max_width=”1400px” max_width_tablet=”75%” max_width_phone=”80%” max_width_last_edited=”off|tablet” custom_margin=”||||false|false” custom_padding=”||||false|false” custom_css_main_element=”align-items:flex-end;” global_colors_info=”{}” gutter_width__hover_enabled=”off|desktop”][et_pb_column type=”1_2″ _builder_version=”4.19.5″ _module_preset=”default” custom_padding=”|5%|||false|false” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” header_2_font=”Sora|800|||||||” header_2_font_size=”40px” header_2_line_height=”45px” custom_margin=”|25%|||false|false” custom_margin_tablet=”|0%|||false|false” custom_margin_phone=”|0%|||false|false” custom_margin_last_edited=”on|tablet” header_2_font_size_tablet=”40px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” header_2_line_height_tablet=”2em” header_2_line_height_phone=”1.7em” header_2_line_height_last_edited=”off|desktop” global_colors_info=”{}”]<\/p>\n

Assist\u00eancia telef\u00f3nica e por e-mail<\/h2>\n

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O nosso departamento de assist\u00eancia telef\u00f3nica est\u00e1 dispon\u00edvel para lhe dar todo o apoio relativamente \u00e0 funcionalidade das m\u00e1quinas. Cada solicita\u00e7\u00e3o transforma-se num pedido de assist\u00eancia que nos permite acompanhar e gerir melhor o pedido ao longo do dia.<\/span><\/p>\n

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Para qualquer solicita\u00e7\u00e3o fora dos hor\u00e1rios referidos, est\u00e1 dispon\u00edvel um sistema de resposta autom\u00e1tica que permite criar um pedido de assist\u00eancia deixando simplesmente uma mensagem de voz no atendedor de chamadas (servi\u00e7o dispon\u00edvel 24 horas por dia, 7 dias por semana).<\/span><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” text_font=”Noto Sans Bold||||on|||#082161|” text_text_color=”#082161″ header_2_font_size=”40px” header_2_line_height=”2em” header_2_font_size_tablet=”40px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” header_2_line_height_tablet=”2em” header_2_line_height_phone=”1.7em” header_2_line_height_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Verifique os hor\u00e1rios de acordo com o fuso hor\u00e1rio<\/p>\n

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A assist\u00eancia telef\u00f3nica<\/strong> est\u00e1 dispon\u00edvel de segunda a sexta-feira, das 7h30 \u00e0s 18h30, e aos s\u00e1bados, das 8h00 \u00e0s 12h00 (UTC +1 CET – Hora da Europa Central.<\/p>\n


Tel. +39 – 045 6862899<\/strong>
<\/a><\/p>\n

[\/et_pb_blurb][et_pb_blurb use_icon=”on” font_icon=”||divi||400″ icon_placement=”left” image_icon_width=”24px” content_max_width=”90%” _builder_version=”4.19.5″ _module_preset=”default” body_font=”Noto Sans Regular||||||||” body_text_color=”#082161″ background_color=”#ffffff” image_icon_custom_margin=”||||false|false” image_icon_custom_padding=”||||false|false” width=”100%” max_width=”100%” custom_margin=”||||false|false” custom_padding=”5%||5%||true|false” global_colors_info=”{}”]<\/p>\n

A assist\u00eancia Donatoni est\u00e1 tamb\u00e9m dispon\u00edvel por correio eletr\u00f3nico<\/strong> nos seguintes endere\u00e7os:<\/p>\n

<\/strong><\/p>\n

Para a assist\u00eancia<\/strong>
assistenza@donatonimacchine.eu \/<\/a> service@donatonimacchine.eu<\/a><\/strong><\/p>\n

<\/strong><\/p>\n

Para as pe\u00e7as sobresselentes<\/strong>
ricambi@donatonimacchine.eu \/<\/a> parts@donatonimacchine.eu<\/a><\/strong><\/p>\n

[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”#online” module_id=”online” _builder_version=”4.19.5″ _module_preset=”default” custom_padding=”0px||0px||true|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” _builder_version=”4.19.5″ _module_preset=”default” width=”90%” max_width=”1400px” max_width_tablet=”75%” max_width_phone=”80%” max_width_last_edited=”off|tablet” custom_padding=”5%||||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” header_2_font=”Sora|800|||||||” header_2_font_size=”40px” header_2_line_height=”45px” custom_padding=”|50%|||false|false” custom_padding_tablet=”|0%|||false|false” custom_padding_phone=”|0%|||false|false” custom_padding_last_edited=”on|tablet” header_2_font_size_tablet=”40px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” header_2_line_height_tablet=”2em” header_2_line_height_phone=”1.7em” header_2_line_height_last_edited=”off|desktop” global_colors_info=”{}”]<\/p>\n

Assist\u00eancia on-line<\/h2>\n

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A assist\u00eancia \u00e0 dist\u00e2ncia permite aos nossos t\u00e9cnicos efetuar as interven\u00e7\u00f5es, de forma remota e em tempo real, para diagnosticar eventuais problemas e solucion\u00e1-los o mais rapidamente poss\u00edvel, encontrando as solu\u00e7\u00f5es mais r\u00e1pidas e eficazes.<\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” custom_padding_last_edited=”on|tablet” _builder_version=”4.22.1″ _module_preset=”default” width=”90%” max_width=”1400px” max_width_tablet=”75%” max_width_phone=”80%” max_width_last_edited=”off|tablet” custom_padding=”3%||3%||true|false” custom_padding_tablet=”||||false|false” custom_padding_phone=”||||false|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.19.5″ _module_preset=”default” custom_padding=”|15%|||false|false” custom_padding_tablet=”|0%|||false|false” custom_padding_phone=”|0%|||false|false” custom_padding_last_edited=”on|tablet” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” text_font=”Sora|800|||||||” text_text_color=”#082161″ text_font_size=”20px” text_line_height=”45px” global_colors_info=”{}”]<\/p>\n

Do que se trata<\/p>\n

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O suporte on-line foi concebido para identificar com precis\u00e3o quaisquer problemas e encontrar uma solu\u00e7\u00e3o o mais rapidamente poss\u00edvel. Isso permite reduzir o tempo de paragem da m\u00e1quina e, consequentemente, reduzir os custos. <\/strong><\/p>\n

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Os nossos t\u00e9cnicos fazem a gest\u00e3o dos pedidos de assist\u00eancia para as m\u00e1quinas e softwares acedendo de forma remota aos seus dispositivos, quer na m\u00e1quina quer a partir do escrit\u00f3rio.<\/span><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” text_font=”Noto Sans Regular||on||||||” text_text_color=”#082161″ header_2_font_size=”40px” header_2_line_height=”2em” header_2_font_size_tablet=”40px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” header_2_line_height_tablet=”2em” header_2_line_height_phone=”1.7em” header_2_line_height_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

As criticidades mec\u00e2nicas s\u00e3o solucionadas atrav\u00e9s do envio de pe\u00e7as de substitui\u00e7\u00e3o, com a eventual assist\u00eancia in loco por parte de um dos nossos t\u00e9cnicos.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” header_3_font=”Sora|800|||||||” header_3_font_size=”20px” header_3_line_height=”45px” custom_margin=”||||false|false” custom_margin_tablet=”||||false|false” custom_margin_phone=”10%||10px||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”5%||||false|false” global_colors_info=”{}”]<\/p>\n

Quais s\u00e3o as vantagens<\/h3>\n

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Dete\u00e7\u00e3o direta dos eventuais maus funcionamentos da m\u00e1quina<\/strong><\/p>\n

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Indica\u00e7\u00f5es claras e precisas para solucionar todos os problemas<\/strong><\/p>\n

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Resolu\u00e7\u00e3o de bugs em tempo real<\/strong><\/p>\n

[\/et_pb_text][et_pb_divider color=”#d8d1cc” divider_position=”center” _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”||1%||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text module_class=”number” _builder_version=”4.19.5″ _module_preset=”default” text_font=”Noto Sans Regular||||||||” text_text_color=”#A4ACB1″ text_font_size=”18px” text_line_height=”30px” custom_margin=”||1%||false|false” custom_css_before=”content: ’04’;” global_colors_info=”{}”]<\/p>\n

Redu\u00e7\u00e3o do tempo de paragem de m\u00e1quina<\/strong><\/p>\n

[\/et_pb_text][et_pb_divider color=”#d8d1cc” divider_position=”center” _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”||1%||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text module_class=”number” _builder_version=”4.19.5″ _module_preset=”default” text_font=”Noto Sans Regular||||||||” text_text_color=”#A4ACB1″ text_font_size=”18px” text_line_height=”30px” custom_margin=”||1%||false|false” custom_css_before=”content: ’05’;” global_colors_info=”{}”]<\/p>\n

Conten\u00e7\u00e3o dos custos<\/strong><\/p>\n

[\/et_pb_text][et_pb_divider color=”#d8d1cc” divider_position=”center” _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”||1%||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text module_class=”number” _builder_version=”4.19.5″ _module_preset=”default” text_font=”Noto Sans Regular||||||||” text_text_color=”#A4ACB1″ text_font_size=”18px” text_line_height=”30px” custom_margin=”||1%||false|false” custom_css_before=”content: ’06’;” global_colors_info=”{}”]<\/p>\n

Liga\u00e7\u00e3o r\u00e1pida atrav\u00e9s da rede<\/strong><\/p>\n

[\/et_pb_text][et_pb_divider color=”#d8d1cc” divider_position=”center” _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”||1%||false|false” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”appservice” module_id=”appservice” _builder_version=”4.19.5″ _module_preset=”default” background_color=”#082161″ custom_padding=”5%||5%||false|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.22.1″ _module_preset=”default” width=”85%” width_tablet=”85%” width_phone=”90%” width_last_edited=”on|phone” max_width=”85%” max_width_tablet=”75%” max_width_phone=”80%” max_width_last_edited=”off|tablet” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.19.5″ _module_preset=”default” custom_padding=”|10%|||false|false” custom_padding_tablet=”|10%|||false|false” custom_padding_phone=”|0%|||false|false” custom_padding_last_edited=”on|phone” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” header_2_font=”Sora|800|||||||” header_2_text_color=”#ffffff” header_2_font_size=”40px” header_2_line_height=”45px” custom_padding=”||||false|false” custom_padding_tablet=”|0%|||false|false” custom_padding_phone=”|0%|||false|false” custom_padding_last_edited=”off|desktop” header_2_font_size_tablet=”40px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” header_2_line_height_tablet=”2em” header_2_line_height_phone=”1.7em” header_2_line_height_last_edited=”off|desktop” global_colors_info=”{}”]<\/p>\n

App Service<\/span>
Donatoni<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” text_font=”Noto Sans Regular||||||||” text_text_color=”#d7d7d7″ header_2_font_size=”40px” header_2_line_height=”2em” custom_padding=”5%||5%||false|false” custom_padding_phone=”0%||0%||true|false” custom_padding_last_edited=”off|phone” header_2_font_size_tablet=”40px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” header_2_line_height_tablet=”2em” header_2_line_height_phone=”1.7em” header_2_line_height_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

A assist\u00eancia em tempo real tamb\u00e9m se vale da realidade aumentada, com a qual podemos conhecer imediatamente o estado das m\u00e1quinas, com fotos e v\u00eddeos enviados diretamente pelos clientes. Isso permite partilhar com os t\u00e9cnicos eventuais problemas e ser guiados passo a passo na fase de resolu\u00e7\u00e3o. <\/span><\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” text_font=”Noto Sans Bold||||||||” text_text_color=”#ffffff” header_2_font_size=”40px” header_2_line_height=”2em” custom_padding_tablet=”||5%||false|false” custom_padding_phone=”||5%||false|false” custom_padding_last_edited=”on|tablet” header_2_font_size_tablet=”40px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” header_2_line_height_tablet=”2em” header_2_line_height_phone=”1.7em” header_2_line_height_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Com a aplica\u00e7\u00e3o para smartphones<\/span> e tablets<\/span>, \u00e9 s\u00f3 utilizar o seu dispositivo para comunicar aos nossos t\u00e9cnicos o problema e deixar que eles o orientem diretamente para realizar a manuten\u00e7\u00e3o<\/span>. Como se estivem ao seu lado.<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_image src=”http:\/\/www.donatonigroup.com\/wp-content\/uploads\/2023\/05\/acty-donatoni-service-1.jpg” title_text=”acty donatoni service” force_fullwidth=”on” _builder_version=”4.21.0″ _module_preset=”default” global_colors_info=”{}”][\/et_pb_image][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ _builder_version=”4.22.1″ _module_preset=”default” width=”85%” width_tablet=”85%” width_phone=”90%” width_last_edited=”on|phone” max_width=”85%” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” text_font=”Sora|800|||||||” text_text_color=”#ffffff” text_font_size=”20px” text_line_height=”45px” custom_margin=”||5%||false|false” global_colors_info=”{}”]<\/p>\n

Instru\u00e7\u00f5es para a resolu\u00e7\u00e3o<\/p>\n

[\/et_pb_text][et_pb_blurb title=”Tire uma foto” icon_placement=”left” content_max_width=”100%” module_class=”number-image one” _builder_version=”4.19.5″ _module_preset=”default” header_font=”Noto Sans Bold||||||||” header_text_color=”#ffffff” header_font_size=”16px” header_line_height=”24px” body_font=”Noto Sans Regular||||||||” body_text_color=”#D7D7D7″ body_line_height=”24px” width=”100%” max_width=”100%” custom_padding=”||||false|false” global_colors_info=”{}”]<\/p>\n

Tirar uma foto da \u00e1rea que necessita de assist\u00eancia<\/p>\n

[\/et_pb_blurb][et_pb_blurb title=”Solucione o problema” icon_placement=”left” content_max_width=”100%” module_class=”number-image two” _builder_version=”4.19.5″ _module_preset=”default” header_font=”Noto Sans Bold||||||||” header_text_color=”#ffffff” header_font_size=”16px” header_line_height=”24px” body_font=”Noto Sans Regular||||||||” body_text_color=”#D7D7D7″ body_line_height=”24px” width=”100%” max_width=”100%” custom_margin=”40px||||false|false” custom_padding_tablet=”||10%||false|false” custom_padding_phone=”||10%||false|false” custom_padding_last_edited=”off|desktop” global_colors_info=”{}”]<\/p>\n

Instalar uma pe\u00e7a sobresselente de acordo com as instru\u00e7\u00f5es dos nossos t\u00e9cnicos em tempo real<\/p>\n

[\/et_pb_blurb][\/et_pb_column][et_pb_column type=”1_2″ _builder_version=”4.19.5″ _module_preset=”default” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” header_3_font=”Sora|800|||||||” header_3_text_color=”#ffffff” header_3_font_size=”20px” header_3_line_height=”45px” custom_margin=”||10px||false|false” custom_margin_tablet=”||10px||false|false” custom_margin_phone=”10%||10px||false|false” custom_margin_last_edited=”on|phone” global_colors_info=”{}”]<\/p>\n

Quais s\u00e3o as vantagens<\/h3>\n

[\/et_pb_text][et_pb_divider color=”#314476″ divider_position=”center” _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”||1%||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text module_class=”number” _builder_version=”4.19.5″ _module_preset=”default” text_font=”Noto Sans Regular||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”30px” custom_margin=”||1%||false|false” custom_css_before=”content: ’01’;||color: rgba(255,255,255,0.7);” global_colors_info=”{}”]<\/p>\n

Comunica\u00e7\u00e3o clara e direta sem barreiras de idioma<\/strong><\/p>\n

[\/et_pb_text][et_pb_divider color=”#314476″ divider_position=”center” _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”||1%||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text module_class=”number” _builder_version=”4.19.5″ _module_preset=”default” text_font=”Noto Sans Regular||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”30px” custom_margin=”||1%||false|false” custom_css_before=”content: ’02’;||color: rgba(255,255,255,0.7);” global_colors_info=”{}”]<\/p>\n

Compreens\u00e3o simples e eficaz do prov\u00e1vel problema<\/strong><\/p>\n

[\/et_pb_text][et_pb_divider color=”#314476″ divider_position=”center” _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”||1%||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text module_class=”number” _builder_version=”4.19.5″ _module_preset=”default” text_font=”Noto Sans Regular||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”30px” custom_margin=”||1%||false|false” custom_css_before=”content: ’03’;||color: rgba(255,255,255,0.7);” global_colors_info=”{}”]<\/p>\n

Recebimento de instru\u00e7\u00f5es, imagens e v\u00eddeos em tempo real<\/strong><\/p>\n

[\/et_pb_text][et_pb_divider color=”#314476″ divider_position=”center” _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”||1%||false|false” global_colors_info=”{}”][\/et_pb_divider][et_pb_text module_class=”number” _builder_version=”4.19.5″ _module_preset=”default” text_font=”Noto Sans Regular||||||||” text_text_color=”#ffffff” text_font_size=”18px” text_line_height=”30px” custom_margin=”||1%||false|false” custom_css_before=”content: ’04’;||color: rgba(255,255,255,0.7);” global_colors_info=”{}”]<\/p>\n

Resolu\u00e7\u00e3o do problema em poucos passos simples<\/strong><\/p>\n

[\/et_pb_text][et_pb_divider color=”#314476″ divider_position=”center” _builder_version=”4.19.5″ _module_preset=”default” custom_margin=”||1%||false|false” global_colors_info=”{}”][\/et_pb_divider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ custom_padding_last_edited=”on|desktop” _builder_version=”4.19.5″ _module_preset=”default” background_color=”#f3f3f3″ custom_padding=”5%||5%||true|false” custom_padding_tablet=”5%||5%||true|false” custom_padding_phone=”5%||5%||true|false” global_colors_info=”{}”][et_pb_row column_structure=”1_2,1_2″ use_custom_gutter=”on” gutter_width=”1″ make_equal=”on” admin_label=”qrcode” module_id=”qrcode” _builder_version=”4.22.1″ _module_preset=”default” background_color=”#ffffff” width=”100%” max_width=”85%” max_width_tablet=”80%” max_width_phone=”80%” max_width_last_edited=”off|desktop” min_height=”500px” custom_margin=”||3%||false|false” custom_padding=”0%||0%||true|false” global_colors_info=”{}”][et_pb_column type=”1_2″ _builder_version=”4.22.1″ _module_preset=”default” background_color=”RGBA(255,255,255,0)” background_image=”http:\/\/www.donatonigroup.com\/wp-content\/uploads\/2023\/03\/Combined-Shape.png” background_size=”initial” background_position=”bottom_right” background_vertical_offset=”20%” custom_padding=”5%|5%|5%|5%|true|true” custom_padding_tablet=”5%|10%|3%|10%|false|true” custom_padding_phone=”5%|10%|3%|10%|false|true” custom_padding_last_edited=”off|desktop” global_colors_info=”{}”][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” header_3_font=”Sora|800|||||||” header_3_font_size=”30px” header_3_line_height=”35px” custom_margin=”||||false|false” custom_padding=”||||false|false” global_colors_info=”{}”]<\/p>\n

C\u00f3digo QR<\/h3>\n

[\/et_pb_text][et_pb_text _builder_version=”4.19.5″ _module_preset=”default” text_font=”Noto Sans Regular||||||||” text_text_color=”#3f4141″ text_line_height=”24px” custom_padding=”5%||||false|false” custom_padding_tablet=”5%||5%||false|false” custom_padding_phone=”5%||5%||false|false” custom_padding_last_edited=”on|tablet” global_colors_info=”{}”]<\/p>\n

Cada m\u00e1quina Donatoni possui um c\u00f3digo QR: ao enquadr\u00e1-lo com a c\u00e2mera do seu smartphone, \u00e9 poss\u00edvel aceder a um chat diretamente com os nossos t\u00e9cnicos.<\/p>\n

Mas o c\u00f3digo QR tamb\u00e9m permite aceder a toda uma s\u00e9rie de documentos que podem fornecer um quadro de informa\u00e7\u00f5es mais completo da sua m\u00e1quina<\/p>\n

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D-Portal<\/h3>\n

 <\/p>\n

A plataforma D-Portal permite que o cliente efetue a manuten\u00e7\u00e3o ordin\u00e1ria de forma simples e clara, funciona como arquivo de toda a documenta\u00e7\u00e3o da m\u00e1quina Donatoni e disponibiliza os canais para poder contactar diretamente o nosso servi\u00e7o de assist\u00eancia.<\/p>\n

[\/et_pb_text][et_pb_blurb url_new_window=”on” image_icon_background_color=”#082161″ image=”http:\/\/www.donatonigroup.com\/wp-content\/uploads\/2023\/02\/freccia-4.png” icon_placement=”left” image_icon_width=”32px” content_max_width=”100%” _builder_version=”4.19.5″ _module_preset=”default” header_text_align=”left” header_text_color=”#5BFACA” body_font=”Noto Sans Bold||||||||” body_text_align=”left” body_text_color=”#082161″ body_line_height=”32px” image_icon_custom_margin=”||||false|false” image_icon_custom_padding=”5px|5px|5px|5px|true|true” position_origin_a=”bottom_left” horizontal_offset=”7%” width=”100%” module_alignment=”left” custom_margin=”||||false|false” custom_margin_tablet=”||||false|false” custom_margin_phone=”||||false|false” custom_margin_last_edited=”off|desktop” custom_padding=”||||false|false” custom_padding_tablet=”10%||5%|0px|false|false” custom_padding_phone=”|||0px|false|false” custom_padding_last_edited=”off|tablet” link_option_url=”https:\/\/dportal.donatonimacchine.eu\/” link_option_url_new_window=”on” border_radii_image=”on|100px|100px|100px|100px” border_color_all_image=”#5BFACA” locked=”off” global_colors_info=”{}”]Descubra o D-Portal[\/et_pb_blurb][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Assist\u00eanciaOferecemos-lhe uma ampla escolha de canais para entrar em contacto com a Donatoni sempre que tiver uma exig\u00eancia espec\u00edfica.Assist\u00eanciaTelef\u00f3nica e e-mail Online App Service QR Code D-PortalAssist\u00eancia telef\u00f3nica e por e-mailO nosso departamento de assist\u00eancia telef\u00f3nica est\u00e1 dispon\u00edvel para lhe dar todo o apoio relativamente \u00e0 funcionalidade das m\u00e1quinas. Cada solicita\u00e7\u00e3o transforma-se num pedido de […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"class_list":["post-6026","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nAssist\u00eancia | Donatoni Group<\/title>\n<meta name=\"description\" content=\"Obtenha suporte imediato com a assist\u00eancia remota do Donatoni Group. 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